166 Wickham Terrace, Brisbane City QLD 4000, Australia

Furnished Apartment Building, Spa Resort

Lodging

(07) 3101 6700

http://www.mantra.com.au/on-edward/

Open Hours

Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hoursOpen now
Friday Open 24 hours
Saturday Open 24 hours
Sunday Open 24 hours


Driving Directions

Mantra on Edward

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David Dib
Great way to ruin a birthday. Was our first time staying @ The Mantra on Edward and our experience was tremendously unsatisfying. We received a text message from reception 3 hours after we checked in, informing us that we can extend our check out to 2pm for $50 which I confirmed straight away. I also called reception in the morning to confirm that our check out was @ 2pm, reception confirmed. Then to receive a phone call from reception at 11am telling us we need to be checked out in FIFTEEN minutes. How can anybody expect 6 people to check out in 15 minutes when we were originally checking out at 2pm. Due to Mantra's appalling mistake it ended up ruining all the plans my partner had organised for my birthday. Which we were all remarkably upset about. Not everyday we all get to spend a good quality weekend with friends and family. What a fantastic way to ruin my birthday. Absolutely appalled by the way the reception demanded we leave and the service they provided.
Casey Causley
Clean, comfortable and really helpful when you need it. I would highly recommend signing up for Mantra+ to get 1gb worth of free wifi internet as well as other options. Super glad I get to stay here again next week.
Rachel Griffin
Very disappointing to say the least. From check in - No greeting upon arrival, very unprofessional staff with obvious disinterest in helping with complaint resolution. When advised of the spa not working I was told yeah we know, having worked in resorts on the Sunshine Coast for many years I was surprised so I suggested putting an “Out of order sign” on it to avoid further disappointment from guests and her response a nod then looked away. No out of order sign today so clearly not a priority. The chlorine level in the pool was so high my children had blurry red eyes for the rest of the day. The room - Dirty microwave, dirty dishes in the cupboard and the dishwasher had a filter with mould growing on it, my partner cleaned it just so we could wash the dishes. I showed a picture of it to the guest service agent upon check out and her response, I’ll tell housekeeping with a dead look on her face. If the shoe were on the other foot, I would apologise to the guest for the bad experience and attempt a smile. Four hours the dirty linen bags were left outside rooms yesterday which we had to walk over to get to the lift. The garbage Shute smelt like dirty pond water, clearly not a priority for the public area cleaners. Mould growth in both bathrooms, the whole apartment needs to be spring cleaned. For a known brand such as Mantra Group I was surprised by the whole experience. Clearly never again.
Jérémie Gratton
Very nice appartment with an amazing view on the CBD. Great location for us since we got there from the airport on the air train which stops at Central Station just a couple blocks away. Will definitely stay there again when back in Brisbane!
samuraifan
We had an self contained apartment. Impressed thus far with our stay. Apparently & location was everything we were looking for. A+

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