Absolutely the most horrible experience I have ever encountered. We bought a TV unit and they were lovely, friendly staff, after we paid for the unit there attitude changed completely. They sold us a box that had already been opened and hardware missing, we started assembling the unit and discovered that they sold us the smaller unit and we paid for the bigger one. I would never deal with John Cootes again they are the most rudest people I have ever dealt with and I do not recommend anyone to buy stuff from them because you will not get what you paid for
Great customer service, upstairs as well :) enjoy...
Staff was great and very helpful, store layout was nice enough. The reason for this 1 star is the products they sell. I shouldn't have to dismantle a product down to the bones and rebuild it just to achieve a desired end result. The materials used are very cheap and is a slap in the face to customers that buy these products. very disappointing
The staff were wonderful and helpful i could not be more happier with the service today thank you
Customer service was great, staff were really helpful.