2/125 Wellington Rd, East Brisbane QLD 4169, Australia

Commercial Real Estate Agency

Real Estate Agency

1300 618 855

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First Commercial Realty

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Hetain Dagar
First Asset Management (part of this same group) need to up their game. I'm sure all their sales spiel sugar coats the 'amazing, reliable and dependable service' they provide asset owners. Aspects such as having fully functioning CCTV for security and safety purposes. Well, as I unfortunately found out, this seems to be beyond their capability. Having had damage to my vehicle occur in one of their managed sites, I followed their process to seek footage to assist in working with my insurance company. My emails were ignored and then I finally obtained a rude response when I tried following up to the ignored emails and phone calls. I had to then go via a formal police incident report which eventually resulted in the police informing me (a month later) that the cameras were "not functioning". Considering this is a busy shopping centre, I am quite appalled that First Asset Management can fob off requests with this kind of response. My case is NOT important in the sense that someone was hurt, injured or worse. However, if this was a case of a missing child or something equally as important, the fact they cant maintain and monitor their security systems is inexcusable for an "asset management company".
James W

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