Peninsula Fair Shopping Centre, 272 Anzac Ave, Kippa-Ring QLD 4021, Australia
(07) 3339 9700
Monday 9:45 AM – 11:30 PM
Tuesday 9:45 AM – 11:30 PM
Wednesday 9:45 AM – 11:30 PM
Thursday 9:45 AM – 11:30 PM
Friday 9:45 AM – 11:30 PM
Saturday 9:45 AM – 11:30 PM
Sunday 9:45 AM – 11:30 PM
Reviews for HOYTS Redcliffe
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Recent Google Reviews
Always have a great and comfy experience at Hoyts Redcliffe. Best recliner seats ever. Well priced. Totally recommend. Saw Black Panther tonight, great movie.
Fabulous cinema experience. Affordable ticket pricing. Spacious and comfortable seating. Friendly services, clean facilities, wheel chair friendly access via lift/ramp and a variety of arcade gaming in foyer. Popcorn is always fresh and oh so buttery. Plenty of chocolates, chips, lollies, frozen beverages and Ice cream available. Items tend to be expensive on their own however when put into combos/deals the price is reasonable.
Wanted to like it, but bad customer service I hadn't been to Hoyts in a long time, but some family members insisted I try out their new seating. When we arrived, my wife had a snack in her hands and the staff treated her like a thief for trying to walk in with it. We had no idea there was even a rule that we couldn't bring in a food item. I informed them I wasn't aware of this rule and they were the only cinema I'd been to that actually did this. They were unapologetic and rude, lecturing me that I should have walked over and read their terms of agreement when I paid. These were posted nowhere near the register I paid at, and the employee at the counter made no remark about my wife holding food up right in front of him when we had bought our tickets... They could have simply told us before we paid for our tickets! We were hiding absolutely nothing at any point through the interaction. They didn't need to engage us on such a level. I asked to speak to the manager and explained we had no idea about this rule, that the man at the desk hadn't told us, and we hadn't intended to break any rule. He still wanted us to leave back out the front which we did. At this point I felt insulted, so said we'll go out the front but we'll be asking for a refund, and we went. Once we were out, he pointed at my wife and ordered her to dispose of the food. This felt pointless, because I'd already explained to him I had wanted a refund and to leave. I informed him we'd be keeping our food since we were leaving, and were no longer within their area. I made the point that there's another Cinema, in the same area, that has never treated me like this, and also allows you to bring in a candy bar/drink/etc. He said that maybe I should just go there then. This is simply not how management should ever act with regards to customer service. There was no attempt in any way to mitigate, discuss, or negotiate kindly with the customer. We were treated like criminals from the moment our ticket stubs were ripped. We never asked for that, they could have told us at the front before we ever went in.
Ticket price was reasonable but snacks prices were over the top. There's no justification paying $10.00 for a cup of frozen coke. Poor customer service. Didn't even get our change properly. No dramas with parking. Loved the recliner chairs.
No problems at all, great place to catch a film. buy online first and walk straight in. If you want vmax don't come here cause they don't have one, but still a decent size.
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