Mike Schattner said 4 years ago
My wife and I went for dinner tonight. We have been going for years and the food and service was always good. Tonight we arrived and 90% of the tables where empty. There was no one at the counter, a waitress sitting at a table noticed us come in but didn't get up to seat us. There was no sign stating wait to be seated so we sat ourselves. After waiting 10 minutes I walked to the counter and asked the same waitress that saw us come in that I would like to place an order. She says, where are you sitting? My wife and I are sitting right over there, you saw us wait at the door and them we found ourselves a table. We would like the dinner special for two please. Then she told us you can't walk in and seat yourself! I said excuse me but we waited at the counter, YOU saw us seat ourselves! Then she said she would be over shortly. After a few more minutes she came over with 2 glasses of water and some menus. I said we are already to order, then she said I will have to come back for the order. Seriously!!!! My wife and I got up and I told her we are leaving and I told her she was very ignorant and that the service tonight was extremely poor. In the service business being rude to customers is not acceptable. She should not be a server at ANY restaurant with her poor attitude. We are extremely disappointed. There are lots of good Chinese restaurants in town. Won't be going back to this one!
haley ayala said 4 years ago
Call to order delivery and the order wasn't placed until a half hour after I had called. Was quoted a 25 minute wait time, So i called back after 35 minutes and was told my food would be another hour. The food itself was not very good. The fried rice tasted slightly burnt and the veggie chop suey was all bean sprouts with a very strong garlic taste. 100% would never order from this restaurant again.
Patrick McDonald said 4 years ago
Not sure if this has been sold but it is not the quality that I had for the last 20+ yrs. Last time we ordered take out the sauteed broccoli was so salty that we couldn't eat it. I called in to complain and they said they would credit it back for us on our next order. Today I had a young lady that couldn't understand my order or apply the credit. I had to repeat my order numerous times....then when she did repeat back the proper order she still didn't do it correct. My daughter picked up the order and she shorted me 2 spring rolls and didn't apply the credit on the broccoli. I will not return and I have been a client since living in Westvale in 1995.
Critic Review said 5 years ago
What can I say about Kam Yin. I have enjoyed their American style deep fried items like chicken balls, lemon chicken etc. They do a decent job with those items. But their rice, noodles and vegetables have always been poor. One time I ordered a side of steamed white rice and it was not cooked properly. If a Chinese restaurant cannot cook a simple side of steamed rice properly then that raises a red flag.
One plus about Kam Yin is that the kids who work at the front desk in the evening are extremely polite and understand proper customer service. Their prices are also low.
I've ate here several times, mainly because of the low prices. I can't say I've ever had food poisoning or took issue with the restaurant's cleanliness. But the quality of the food is just too mediocre for me.
Patience Hartford said 5 years ago
Liked their food and my daughter decided that was what she wanted for her birthday dinner. Ordered delivery and it showed up an hour late. No apologies, no customer service skills whatsoever. They offered to credit the amount for my delivery, when the food was cold and gross after 2 hours of waiting. Never again!