43930 Farmwell Hunt Plaza #138, Ashburn, VA 20147, USA
43930 Farmwell Hunt Plaza Ashburn VA
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
About the business
Family Dentist For All Your Dental Care | Ashburn, VA
Our family dentists in Ashburn, VA specialize in dental implants & orthodontics services. Visit Ray Ronald DDS PC & Associates or call 703-858-0045 today.
Edmund Kong said 2 years ago
I have been a patient with Ronald Ray for more than 10 years and I could not believe how they treated me today. All I can conclude is that these guys don't have any common sense and don't know how to treat their patients. Here's what happened: I had an appointment at 10.20 am and got there on time. I waited till 10.37 am and told the receptionist that I had to be out of dentist by 11.15 am, and if the hygienist is running late, we will likely have to reschedule. The receptionist tried to talk to the hygienist but could not interrupt her - and that's totally understandable. Another hygienist offered to start the paperwork but he could not commit to getting me done by 11.15 am. Then the receptionist offered to reschedule 3.30 pm on the same day and we agreed to do that since it would be too rush to try to get out by 11.15 am. And I thought all was good. Then I got a called at 12.45 pm from Ronald Ray's office and was told the following: 1. I cannot see my regular hygienist anymore and when asked why - the receptionist said that the hygienist was frazzled with what happened this morning. I said I did not understand why that would be the case as this is a scheduling issue. I had no interaction with my regular hygienist in the morning. 2. Because I had a confirmed appointment and that we didn't go through with it, they are going to bill me $50 for it. I argued that didn't make any sense when (a) the hygienist was running late and I had a hard deadline and (b) they offered to reschedule to the afternoon. I asked the receptionist if all this makes sense for her and how she would feel if she was in my position - her answer was it didn't matter what her position was and that this was Ronald Ray's decision. I asked if Ronald Ray is aware of the entire situation and she said yes. I asked to make appointment to meet with Ronald Ray and she said they don't do that. I then told her that all these do not make sense and I have been a patient for more than 10 years and my entire family goes there. Given this incident, we will not be coming back to this practice - and her response was, that's up to you. I have to say this is extremely disappointing and appalled by how they treat their patients especially when I have been there for over 10 years. I do understand they do sometimes run behind but I have a hard deadline today, and they offered and agreed to reschedule. To call and not allowing me to see my regular hygienist and to also slap me with a $50 bill - that's just ridiculous. I am wondering if these guys have any common sense!
Chris Bollinger said 3 years ago
About 10 years ago (as a teenager) I slipped on ice with my hands in my pockets, landed on my face, and severely damaged one of my front teeth. The team here took excellent care of me then, and clearly explained every step of a very complex and lengthy process. The crown that was put into place lasted far longer than I ever expected (especially since I'm a trombone player, and often have a brass mouthpiece putting pressure on my teeth), but recently some issues appeared and it became time to replace it. My tooth was determined to make things difficult, but Dr. Ray and his team paid very close attention to every detail, and once again explained every step along the way. They were very patient (staying after their normal closing time more than once.) It took some time, and a couple attempts due to my unique situation, but the new crown came out looking far better than I had initially expected. The front of house staff are friendly and welcoming, and the entire team regularly goes above and beyond. I couldn't have asked for a better group of people to guide me through a long and intimidating process. P.S. Don't put your hands in your pockets during an icy winter. Buy gloves.
John Peterson said 3 years ago
I have been going to Dr. Ray's since he opened 18? years ago. Though I have moved out of Ashburn, I feel there's no need to look for a new dentist. I've been that happy.
Brett Hyink said 3 years ago
I've been going to Dr Ray's for a little over a year. Can't begin to explain how impressed I am with this team. I work in a customer service industry and I can tell you babies cry when they are hungry, gassy, sleepy, but go unheard when happy. The fact this team has gotten soo many positive reviews on yelp acts to illustrate their wealth of knowledge, professionalism, and customer care. That having been said, my very last piece of dental work will be completed today. Appears a crown we planned to use temporary adhesive on has fallen out as expected. No concerns there. Yet again, still couldnt be more impressed as Dr Navar has requested to see me same day to finalize the procedure. Going to miss everyone across the board as I will be moving out of the area soon.. (Is Richmond to Ashburn too far of a commute for Dental?)
Jason Linville said 6 years ago
Have been a customer since about 2007. Purchased invis-align through them in cash because insurance didn't cover it. Had to cancel an appointment same-day once last year, no problem. This past month I called at 8:10am for a 4:30pm appointment, and they said they'd charge me $50. I asked them to waive it considering I've been a loyal customer for around 7 years. They said no. I said, i'll take my business elsewhere if you charge me $50, and they said that would be fine. So, I hope the $50 was worth it to you. You lost me, my 2 kids, and any referrals I would have given. For fifty dollars. As a business owner myself, I'd advise you to revise your policy and show some consideration to long-term customers. 24-hour cancellation: What's the difference between the day before at 4:30pm, when you close at 5, and the next morning at 8:10, when you open at 8? 40 minutes less business-time worth of notice.
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