21730 Red Rum Dr #182, Ashburn, VA 20147, USA

Air Conditioning Contractor, Contractor, Contractors, HVAC Contractor, Heating Contractor, Insulation Contractor, Mechanical Contractor, Utility Contractor, Plumber, Furnace Store

Plumber, General Contractor, Electrician

571-291-3338

https://www.modernmec.com/

Open Hours

Sunday Open 24 hours


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Modern Mechanical

About the business

HVAC - Plumbing - Electrical Repair | Modern Mechanical

Open 7 Days a Week! Modern Mechanical is NoVA’s Choice for Heating & Air Conditioning, Plumbing, Electrician Services & Solar System Installations.

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Erik Moore said 4 years ago
Appointment Window was between 12:00 PM and 2:00 PM. Technician arrived at 1:30. I would have preferred some notice when the time was getting closer, but he arrived within the designated hours. Technician was very knowledgeable, friendly and courteous; he explained the concerns, told me how they needed to be addressed, and showed me any work that was being done during the appointment. He also was able to help me restructure my maintenance plan to save me some money (very much appreciated), and quoted me a price for duct cleaning. The only drawback was with the scheduling department. I paid for the duct cleaning service on the spot, to be scheduled at a later date. The technician confirmed with the scheduler the days that I was available, and asked her to call me back to schedule the duct cleaning; I confirmed that the charge for the duct cleaning cleared my account the next day. It has been almost a week, and I haven't heard anything back about scheduling a service which I have already paid for. 5 stars for the technician, -3 stars for the poor communication from the office all around. If I hear back about my duct cleaning, I'll adjust my review. EDIT: 11/21 Called Modern Mechanical directly, since I still had not heard back about scheduling the duct cleaning. Got the after hours service, which required that I enter all of my contact info, address, service, etc. AGAIN. Was told to expect a phone call within two hours. Dropping the rating another star because of the terrible office/scheduling/customer service. EDIT: 11/22, received a call back almost 16 hours after contacting the after hours phone bank. Was informed that the internet/phone service was down for most of the day on 11/21. Scheduled my duct cleaning via email (convenient) with a very helpful C.H. Upping my rating to 3 stars, but still unimpressed with the scheduling/coordination. I may increase/decrease the rating when the next AC Service is due.
Larry Newell said 5 years ago
Excellent customer service. Prompt scheduling, confirmation. Service technician was incredible. Comprehensive. Explained everything. Price was unbeatable. Liked it so much I signe up for an annual plan.
meghan smith said 4 years ago
The technicians were on time, professional, courteous and knowledgeable. They took the time to explain what was wrong and how to prevent it in the future. They also explained how my system was functioning and some upcoming maintenance that will be required.
Gail Sparks-Riegel said 4 years ago
From the first call to schedule the estimate through the installation, Modern Mechanical was a pleasure to work with on our HVAC replacement. They were all very polite, respectful, quick to respond paid attention to details, and thoroughly answered my questions. Their estimate was very fair and I would work with them again in a heartbeat.
joe bender said 5 years ago
I would strongly recommend Modern Mechanical and specifically, Charlie Barnhouse. He arrived exactly when the dispatcher said he would, and diagnosed the problem quickly and efficiently. He then fixed it without any problems, and then waited until the system was operational before he left. All throughout, he was courteous and professional despite the hot weather. He and Modern Mechanical provide the rush service you would hope for in an emergency.

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