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Caribe Hilton

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Caribe Hilton San Juan Hotel

The historic and iconic Caribe Hilton hotel is situated on a private 17-acre peninsula with a secluded beach and is located near the Old San Juan historic district.

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Anthony Caiazzo said 4 years ago
I got this room at an amazing rate through a third party online company. Needless to say the place is great. Has everything you need and then some. Their beach alone is worth staying at as it has its own little cove with crystal clear waters. The bar at night is nice as well. The staff is very helpful & polite all around. Only negative I would say is certain parts of the hotel are dated but it is one of the older resorts around. This is just me not picking. The place looks great. Highly recommended!
Austin Shapiro said 4 years ago
The Caribe Hilton is a satisfying location to stay at. The grounds and pool decks are expansive and beautiful. The staff is friendly and accommodating. The room I stayed in at the tower was a little dated and smelled weird, but it wasn't too bad. The thing I didn't like about the hotel was the location. It's built on like a fake man-made beach so the sand feels rough and there is not enough room for the guests to spread out. During my stay I noticed a diaper was lingering in the shallows. I know it's not the hotel's fault but it shouldn't have been there for an entire morning.
Aurora P said 4 years ago
We arrived at 4am. I called before we left Chicago to ensure our room was ready. We were charged a full day even for Saturday n thought we didn't check in until after 4am. Arrived at the hotel. 1) No one offered to hep with our bags. Nice lady at the front desk. 2)our room SMELLED Cigatettes & mildew 3) patio door locks are broken 4)Security Issue. Called the front desk moves us to a different tower, was told by front desk to stay in place, bell person will come up for our bags to assist us & bring new room keys and help us move. 5) bell person calls our room 5 minutes later and tells us to come down to lobby and meet him there for our keys. 6) we now come back down with all our luggage and he points where to go. 7) we did not receive any help. 8) arrive at Room 2, smells, dirty sheet, carpet torn by door, bathroom toilet a bit dirty, room view of street. 9) called front desk they apologize for the problem now its almost 5am.. and no room 10) was told its late by Ashley and they will get us a better room in the wing that was just renovated, with a ocean as paid for, as close to the top floor, BUT, I will have to wait until 4pm or after 2pm when a room is available. So I have paid for a room that I do not have, no help from staff, and now they charged me for a night room that I do not have Really HILTON. As a reward member I expected better treatment
Renny Lewis said 4 years ago
I've been coming to this hotel for over a decade when Nelson was the gm and angel was at the poolside bar. It used to feel like a family atmosphere now its like any other hotel. The staff isn't the warmest, we ordered room service and it never came, we requested some additional towels and they came 2 days later. Not sure who this new management team is but i need the old team back or at best a team that values people over money. For the price you pay the service should not be what it is. The concierge and the valets are the coolest though!
Eric Mahn said 4 years ago
I very much enjoyed my stay. The rooms are clean and Well designed. There are many food options and the pool and beach area are perfect.

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