About the business
Resorts in Puerto Rico - El Conquistador Waldorf Astoria
El Conquistador, a Waldorf Astoria Resort is a stunning luxury resort in Puerto Rico, offering golf, spa, water park, private island and many other amenities.
Nicholas Cicali said 4 years ago
Great family resort. Food is a bit pricey but quality is outstanding, worth every penny. Would still recommend the meal/drink plan. All staff is terrific and they try hard, which is important. Facilities are immaculate although a tad bit dated (only reason it didn't get a 5). Do not think that affected or experience at all. It was great.!
Rachel Smith said 4 years ago
Superb customer service from all staff, and there's no shortage of things to do. Added plus is the grounds are beautiful. However, this is very far from being a 5 star resort. We probably won't come back. There are hidden fees (like $75 each way for the airport shuttle!)
Knocking off stars because there were hairs in the bathtub that were left over from the previous guest, and housekeeping didn't replace dirty drinking glasses or empty the trash which had food in it.
When we checked in, the garden view King room we had booked well in advance was unavailable, so they moved us to a partial ocean front room with two queens. It overlooked the marina so we had all the noise from the boats in the morning, and had to take 2 different elevators and the tram car (funicular) down, which was an extremely jerky ride with no option to sit - just hold on if you can find a bar to hold, otherwise you will be knocked off balance. It takes about 20-25 minutes to get to the marina rooms from the main lobby. (Did I mention this is NOT an appropriate destination for guests with disabilities?)
Neither the TV nor the hair dryer worked, and the bathtub could not hold water. There was a nasty smear of something that resembled a juicy dead bug on the drapes, and the toilet had such a loud flush we decided to not flush it at night.
The rooms are really noisy. We could hear the person/people in the room next to us shower and use the toilet (gross), and there was a lot of noise coming from other rooms as well - sliding, grinding, and thumping. At night (around midnight or 1), some hotel STAFF were yelling in the hallway.
As for dining, it's okay. We came on a holiday weekend and they were out of a lot of menu items like coffee creamer and certain fruits etc. The fine dining is okay (though sub-par if you are used to, say, NYC fine dining.) They should consider disallowing kids in the nicer areas.
As a side note, there are kids EVERYWHERE so if you are looking for a romantic weekend or a quiet, relaxing vacation, go somewhere else.
Palomino Island is an added bonus, as the boat ride is free and there's no charge for towels or beach chairs on the island. However, there is garbage and debris in the sand and it's a pretty rocky beach, so I'd recommend bringing water shoes or diving booties. Most of the beach chairs are old and worn down, and permanently sagging.
Lastly, when calling the concierge, you can expect to wait on hold upwards of 20-30 minutes before anyone answers.
Kevin Lemen said 4 years ago
The property of this resort was amazing! The food was really good at at the Stingray Cafe. Our experience with the staff was hit or miss. The lack of direction and signs from the self parking area was frustrating upon arrival at night. Room accommodations were decent, we started out in a room that didn't meet our expectations based on what we thought we booked. We were eventually moved to a different building that overlooked the boating docks to the south and the bay to the north. The proximity to Fajardo night life and activities was neat. The private island was pretty awesome, but the snorkeling wasn't the best I've seen compared to the Bahamas and Hawaii, though I didn't search exhaustively and is based on an hour or so. In the end, the visit was decent, just wish we had started out in a better room to start with and had a more positive interaction with staff overall.
Eddie Galagarza said 4 years ago
Resort is nice but room is dated and not very clean at all. Parking is $25 a day, which is ridiculous. They place a $100 for everyday of your stay hold on credit card for any room damages, really! Water park is not included and is an extra fee. You kind of start to get the theme $$$$$$, a five star price for a 3 star place. Never again
Luis Ramirez said 4 years ago
It was a big resort. Best part of the resort was Palomino Island. It had many activities such jet ski, mini golf, and horseback riding which I highly recommend. The guide was amazing and made use feel comfortable and safe the whole time. The resort itself needs more staff and a bit over priced but other than that it was good. I stayed for almost week there i recommend a shorter stay though. The reason is because it is far from many things such as San Juan.