Hertz Rent-A-Car

Not honoring reservations because of a reservation "backlog". I went 1 hour early to talk to the front desk rep to confirm the car would be ready and he told me there just weren't enough cars at Hertz in San Juan so it would be a 2-2.5 hour delay to get my car. Try Target rent a car if you are looking for a better experience! They will pick you up from the Sheraton / OSJ and drop you at the airport the next day as well.

We reserved a car a week before arriving on a cruise. When we got off the ship (at 7:00am - as early as possible), we quickly walked to the rental office in the hotel. There were three families in front of us and they were completely out of cars. All of us had reservations. They said it would take an hour to get the cars (one at a time) from the airport because they only had one driver to transport them. There was nothing we could do - we had to leave. What's the point of a reservation if they can't/won't have cars ready?

Very convenient for the port, but we had to wait a long time to pick up our reserved car.