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Zahra Khawaja said 4 years ago
Great comolex for families. 6 pools, lazy river, mini golf, tennis, basketball, and a private beach all on the property. The condos are nice and include everything you would need to enjoy the amenities. The water slide amd water cannons arent always open though. Wifi depends on the condo owner.
Frances Elaine Rivera said 5 years ago
For me, my kids and parents are awesome... very nice place, quiet, clean, fun and the apartment owners are very kind and accesible... the apartment is very nice... we have everything we need...
Lluvia Araujo said 6 years ago
We booked this resort based on the reviews and therefore feel obligated to write a review to inform everyone looking to book this resort of the TERRIBLE experience we had. Upon arrival, we first encountered a struggle to get checked in, as they did not include all the people that were staying with us. They simply forgot to add 2 people. Once we finally arrived to the apartment, we noticed it was very dirty. We had to clean it up ourselves. Next we noticed the ac was not cooling and we called Leslie to inform her, and she basically told us it was broken and we should just open the windows and let the breeze cool us off. Seriously? We had a 7 month baby with us and she expected us to be cooled off by a nonexistent breeze? It never cooled off and it was 8-9 pm in the evening. I cannot imagine how it would have felt during the mid part of the day when the sun was actually out. At the same time, we went to turn on the water and realized we couldn't get any water. So we informed Leslie and Eddie and asked her about the water, and she told us that they were in a drought and therefore, we would only have water for 1 hour at 5am, 8am, 5pm and 8pm. This is not something she can help, but its a very legitimate reason to give someone their money back as they do not have living conditions for their guest during this drought. They can’t expect for families to vacation there with water that runs for 1 hour only 4 times a day. Now imagine a family of 8 with that kind of water restriction. There was no way that we would be able to manage showering, washing dishes, or use the toilet with no running water! How in the world could they expect us to vacation like that?! We traveled to PR to enjoy a nice family vacation, spend the day at the beach, go home to shower and go out for dinner. There was no way that would be manageable. Therefore, we had no other choice but to leave, otherwise it would have been the worst week of our lives! We kindly explained this to Leslie and Eddie and they had no sympathy and were not considerate at all and therefore would not budge to issue a refund. To all looking into booking this place, please don't do so, the customer service is terrible, screaming telephone conversations on their part, and would not let us explain how we felt. Please save your money.
Jimmy Guadalupe said 4 years ago
Is ok
Greg Curran said 4 years ago
Beautiful, clean, quiet, and fun.

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