Metro Office Park, Calle 1 Lote 4, Guaynabo, 00966, Puerto Rico

Insurance Agency

787-273-7800

http://www.reallegacy.com/

Open Hours

Monday 8:30 AM - 4:30 PM
Tuesday 8:30 AM - 4:30 PM
Wednesday 8:30 AM - 4:30 PM
Thursday 8:30 AM - 4:30 PM
Friday 8:30 AM - 4:30 PM


Driving Directions

Real Legacy Assurance

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Ignacio Maldonado said 4 years ago
Excelent service. Courteous and professional employees
J Sal said 5 years ago
Wish I could give negative stars. This company is terribly slow. Unresponsive, and lazy staff, I am still waiting 4 months after my accident to collect the reimbursement for my rental car. The adjuster Luis Pastrana is lazy and forgetful. I called him everyday because he doesn't return calls or emails. I spoke with department supervisor Ulbia Loperena same deal no wonder the adjusters don't do their job their supervisors don't do their job either. Loom for another insurance company.
Mikhail R. Cruz said 4 years ago
Pésimo el servicio, nunca contestan las llamadas, estuve esperando por dos semanas "el cheque sale mañana", para despues decirme que faltaba un documento para firmar (que ya tenían la copia). Al final tuve que enviar a alguien a recoger el cheque. No los recomiendo para nada.
Alice Perez said 5 years ago
El martes de la semana pasada hice mi reclamación a una semana estoy esperando que el tasador asignado por el Sr. Pastrana, ajustador de mi caso pase por el taller de hojalatareria a ver el auto y así poderlo arreglar. Durante el día de ayer llamé toda la tarde para comunicarme con el Sr. Pastrana y no pudo atenderme ni me devolvió la llamada. Trabajo lejos de mi hogar y necesito el auto, estoy a pie y no puedo hacer arreglos de alquiler porque es a través del Sr. Pastrana quien no responde las llamadas. Llevo 2 correos electrónicos, 7 llamada, un texto y este comunicado. Esperando que agilicen mi caso para poder tener mi auto. Han sido un ejemplo de ineptitud completamente y de mal servicio al cliente.
Fernando Gonzalez said 5 years ago
Vendo seguros para ellos, muy buenos y siempre atentos!

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