Roto-Rooter Plumbing & Drain

I had a horrible plumbing issue at my home. Diego Diaz came out and was VERY knowledgeabe and helpful. He was successful in fixing the problem in less than an hour. He was professional and very knowledgeable about the situation and his line of work. Job well done !!!

We have a sink and a shower than share access to a single drain pipe, there is obviously a clog after they intersect because they both back up. Roto-Rooter comes out and states that they'll snake the lines for $1,000 but it might not even fix the problem. I said no thanks. Called the main office where I asked the person if those prices were accurate, he transfers me to "the manager" who isn't helpful at all. When I got louder, she just put the phone down and stopped listening. Finally she says, "let me put the real manager on the phone" which really blew me away... I've been getting lied to this whole time. I said, "this is BS!" and some guy started screaming at me saying that they won't be verbally abused and don't want my business. You weren't getting my business anyway. It's a rip off. They are taking advantage of people in bad situations. The fake manager even said herself that she wouldn't pay $1,000 for someone to snake her drains. I am disappointed that a company with so much history can be like this... not sure if this has always been how they operated, but it's run by filth now.