About the business
Nail Salon 20148 | Joy Salon & Spa of Lilburn, GA | Acrylic Nails, Spa Pedicure, Gel Manicure, Hair Services, Waxing, Skin Care, Massage, Makeup
[X] Close Welcome to Joy Salon & Spa! Luxury salon where you will feel unique and special About Us Joy Salon & Spa brings you a New Brand of salon, a uniquely vibrant and relaxed environment with a modern luxurious feel back to our industry. We have an exclusive vision to recognize and re-establish what the industry has been lacking for many years now. Our priority is to make our clients feel pampered and relaxed while enjoying their experience here at our salon. We will maintain our progressiveness and edginess by creating the latest trends and offering excellent service throughout your stay with us. You belong here, you belong in luxury, you deserve pampering and excellence. We make it our priority to provide a comforting yet professional ambiance, while preserving the luxurious and modern salon etiquette. Our salon is proud to have passionate and diverse expert technicians. Our Services Our manicures & pedicures incorporate a variety of creams, oils, and massage techniques to care for the cuticles, and generally improve the look and feel of the hands and feet. Our hair designers are specially trained to work with you to achieve a beautiful hairstyle and color that complements your personality as well as your lifestyle. Our team of professionals are experts at creating and executing top hairstyle trends, as well as classic elegance and styles. We understand that waxing is personal, so we're committed to making you comfortable, both through friendly, straightforward service and the very best waxing products available.
I just called the salon to ask the cost of a pedicure. After being provided the price I asked whether that included a salt scrub. The person I spoke to mentioned a couple of times to repeat myself and after the second time of repetition he stated " I don't know, but you can come into the salon and ask". How can the person in charge of answering the phone not know what services the salon offers OR why not simple say "please hold- I'll check for you". Who drives all the way to a salon to ask a question?!?
Did both manicure and pedicure and liked both! Staff is very friendly and I especially love the pedicure seats! Totally feels like a spa treatment even if you only take the normal pedicure. Will definitely come back!
A Google User
I have been visiting this place for 2-3 years now, after the experience i had this past week I'm very disapointed. 1st off the lady was super rough and cut my toenail super short to the point it still hurts. 2nd I saw the lady take the tools she used on my feet and didn't even clean them. And then she decided to put them into a new clean pouch for somebody else to use. Thats so disgusting! This is really disappointing because all the other times i have come here this doesn't happen. Service is great there. I would not recommend this to my friends or family.
They charge 18 bucks for a manicure that doesn't include a hand massage, wax treatment or a smile. The lady who did mine was super rough with my cuticle using a metal pusher and cut my index finger. When I yelped "ouch" on my cuticle being cut, she looked annoyed and repeated "ouch???" YES! Most people would yelp at their cuticle being filed raw. Her polish application was uneven and she missed the corners of my nail and when I asked her to fix she didn't see the prob and only put top coat on and said "ok now?" Umm NO! Anyway I left without tipping! What a waste of my hard earned money
I had been going here the past couple of years. I thought it was great until this last visit. I was shown a menu of choices to upsell my pedicure. I had been given this in the past and kindly declined saying just regular a pedicure was fine. This time I'm told callus removal wasn't included. It had the last time. She said "new mgt about a year ago" I said I was here a month ago, she said no was not included. I guess up until this point they were just being nice and including it. Back and forth a couple times with her, I gave up and paid the extra for wax and callus removal. Off to find a cheaper place....