About the business
Contraception, Vasectomy and Abortion Clinics | Marie Stopes Australia
Marie Stopes Australia is the only national family planning organisation giving women and men full control over their reproductive health. Providing a full range of medical and surgical abortion, vasectomy and contraception services, our independently accredited day surgery network meets the highest clinical standards.
rose mcdonald said 1 year ago
I’m not sure why there’s negative reviews but I guess I can only speak for myself. The receptionists I had today were a little rude but the receptionists I spoke to the day before my surgery were amazing. I called up after being turned away from the women’s hospital for a termination of pregnancy and I was booked on the next day! The medical staff were AMAZING they put all my needs first and I felt like I was cared for with the upmost professionalism. I was there for a total of three hours witch was less than expected and I was so happy with everything. From the anesthetist to the nurses to the doctor I was cared for really well. I have had a termination before at the women’s and my experience here was FAR better than the care I got at the women’s. I can not recommend this a better place!
H R said 1 year ago
I felt I had to rate this place as I saw it had such a low rating!
I went here a few years ago and found the whole experience professional, friendly, pain-free and super fast!
It is expensive but If you’re lucky enough to be sharing the cost then I think it’s worth it. Particularly if you have private health. (Going halves with my partner and having health insurance it ended up costing me a bit over $100)
There’s no picketers, no dark and dreary entrance and inside is a bright and clean environment that wasn’t too cold or sterile...
I had one of the earliest appointments and I would recommend anyone to do the same - Get all the staff before they’re worn down by the public.
I particularly loved the huge bowl of condoms at the counter. A little bit of humour goes a long way for something that could have been scary.
H B said 1 year ago
- Receptionist moody for 7am.
- Recovery room lovely staff in that department wonderful
- Doctor professional
- Nurses need to watch there outside work conversions and understand there voices carry down hallways, suggestion go to a staff room!
- if you have a tv in the reception room put a movie on not “the today show “ or a morning program . There target ordinances are mums and show the outrages of mums in schools. Super insensitive.
- The anaesthetic man . While his intentions were in a good place and was trying to put a smile on faces of woman in pain , please Do not relate the recovery room as a “day spa” .
What sick day spa kills a Fetus one woman at a time in rotating recliner chairs .
Wake up mr. sleepy !
Overall there was nothing exceptionaly wrong with the establishment only that the company needs to invest more training into staff and patient interaction.
Kell Farrell said 2 years ago
I posted this originally on the Melbourne east clinic when in fact it was the st kilda and croydon.
This was the most traumatic experience of my life. Making the decision in the first place felt unnatural and devastating let alone the treatment i faced from Marie stops clinics.
When my partner and I finally made our decision i was told that this was the best clinic in the world and i looked forward to the comfort I might find in both my partner and the clinic. I was booked in for the Monday and was accompanied by my partner who had taken time off work as well as I had. We drove over an hour and a half to get there only to be greeted with "oh didn't anyone call you? The anaesthetist had called in sick this morning." I advised them that it was now nearly 10am and if they knew this at 0600 why wasn’t i notified. They needed to remember I wasn't just getting something removed from my foot. They failed to notify me, but had notified other patients. It goes to show their lack of sensitivity and organization. She then went on to advise that she can book me in another day... I couldn't speak I was so upset, I was traumatized. I then made another appointment a few days later at a different clinic. My partner had to meet me there so the morning was difficult to spend alone, and worsened when the clinic called me saying hey do you think you can come in a few hours earlier, it wold suit the doctor. 'Suit the doctor"!!!! Are you serious, what about me? I bluntly said no, I will be there at the scheduled time with my partner as I have no intention of doing this without him. When I arrived, they would not allow him and me to sit together and just told him to find a seat while they whisked me away, he was left wandering the halls alone. They then placed me in a room to wait with magazines showing babies etc. all around me and left me to wait for close to two hours. The doctor called me in, I got up and before I had the chance to follow him he was gone, leaving me also wandering the halls to find him. I was scared very scared. He was so in sensitive towards me during the ultrasound, having the ultrasound visible for me to see as well as explaining the procedure as if it were nothing. When I came out of the procedure, I was put in the recovery room where all the other girls were having a laugh and not a care in the world, where I couldn't believe what I had done. I overheard a conversation between the nurses at one point saying 'yeah, Ms ...... boyfriend is asking how long she'll be etc. etc.' and failed to notify me when in fact he specifically inquired how I was doing and when could he come and see me. Failing to provide him with a response.
Over all the experience through Marie stopes was horrific and I’m almost tempted to complain further. I’ll have the trauma with me forever.
Pooja Kaur said 2 years ago
Came in yesterday.. very good service.. every1 so friendly. From doctors to nurses.. great job guys.. definitely recommended..