Great friendly and understanding staff, wait times are very reasonable, ample parking
I would have like to give you a huge glowing rap and 7th ago I would have said to take anyone who is sick here caring and listening and even recommend this service to others. But in the past two weeks I have no idea what the heck is going on but I can't even get a appointment to my own doctor who took me on and agreed to be my family doctor now I can't even get to see her .and have seen another there as emergency and I shouldn't have bothered honestly I'd rate this below any other surgeries in bendigo where I wouldn't have 7th months ago. How quickly things change so disappointed that I have to find another family doctor.
We're only 'allowed' to use the night clinic because day clinic is not taking new patients, apparently. I'm told I have to ring for night clinic after 4pm. Staff tell me the government won't let them take advance bookings (huh?). Anyway, I've been trying for days to get an appointment but the clinic is booked by 4.30. Like most, I have work and family to juggle and I find this situation completely unacceptable. Today I rang and the doctor has called in sick. Which means they only have one doctor. But hang on, they advertise a state-of-the-art facility with excellent service and 17 doctors. Staff can be abrupt and dismissive, which just adds to my pain.
Their doctors work scattered times, tell you to call after 2.30 to get blood test results. Get mucked around for days then told that dr wont work until Sunday so wait to find out results. Phone manner of Gayle was rude and condescending. No duty of care here