About the business
Contraception, Vasectomy and Abortion Clinics | Marie Stopes Australia
Marie Stopes Australia is the only national family planning organisation giving women and men full control over their reproductive health. Providing a full range of medical and surgical abortion, vasectomy and contraception services, our independently accredited day surgery network meets the highest clinical standards.
Best servic dr and nursing staff was very supportive no words very caring way better than Greenslopes day hospital recommendation to to everyone best hospital thanks Marie stop Southport
The receptionist for the day in Southport, Veronica, was rude and lacking customer service skills. Huffing and puffing all morning over one thing or another, the copier was not working, they were overbooked -
Kept saying this is not where she normally works, as if that's an excuse for her poor attitude.
Her bad energy was rubbing off on patients.
Severely overbooked, which is bad enough, but when one patient spoke up about being late for work, they were put at the head of the line, even know they were not the next patient. Then a second patient tried that approach, to be moved up, and the the receptionist actually told her she could go next.
When I stated my daughter had been waiting already for over one and a half hours and she was also late for work, the receptionist raised her voice and lashed out and me. I was merely stating it's not good practice to keep moving patients up who speak up - we all had other places to be.
All in all a terrible follow up appointment.
However, your Brisbane office was totally the opposite, lovely receptionist and customer service.
Manning River Tutoring
Your receptionists are extremely patient, the one I spoke to took my details and booked me in for a termination within minutes, even though I had so much trouble crying and talking at the same time that I could hardly speak. I was asked if I would like counselling to which I agreed. I was told that a telephone counsellor would contact me. Dutifully, the day before the termination, I received a phone call. By this stage, I had decided not to terminate. However, the counsellor assured me that I would be incapable of caring for the baby as I had three other children who needed me (much older by the way). And that termination was the right thing to do - again, she patiently waited as I cried and cried. I told her that I couldn't do it as I loved my children so much and she said 'do it for your children' - she was keen for me to keep that appointment. I decided that she was right. And I felt so angry. It's now 4 years later, two miscarriages later and now I am infertile due to my age, that was my last chance. She promised to call me after the 'procedure' - the first time she called I was still waiting - I had been in the clinic for 6 hours, got there at 8am and not 'done' till 2pm. She rang a few times, received no answer and then gave up. I often wonder what might have been, but isn't and sadly never will be.