About the business
Appletree Family Practice: Charlestown Medical Clinic
Appletree Family Practice is a community focused surgery that delivers high quality clinical care and education for the wellbeing of your family members.
I phoned to check the Doctor's timing for my appointment and was told he was running 45mins late. I went up there and still had to wait 1 hour 20 mins. After 20 minutes with the Doctor I was charged for a 'long visit'. I'm glad they didn't charge me for waiting in their waiting room. I would have been up for $100s! Very disappointing Doctor Nick and Appletree.
Reception staff need training on issues resolution practises. Poor active listening skills, forgetting my information and what I’m talking about, delivered with surly body language and prickly tone of voice. Had to repeat numerous times and then trying to force something on me that I didn’t request. Or want. Or need.
Lack of ownship and using the “I don’t know” and ‘broken record technique of non-answering’ was below what I expected.
Having a disability means this mistake and these issues have negatively impacted my health management today.
Had to speak with a partner for my issue to be dealt with. I hope I don’t experience this ‘service’ too many more times, otherwise I’ll be looking for a new doctors practice.
Apple Tree is a great clinic. While at certain times you can be waiting, the waiting room is large and accommodating with air conditioning. Dr Nick Scott is an excellent professional and person as well. I've seen most of the doctors at the practise and they are all fantastic too. Will not go anywhere else - highly recommend.
I have always found Appletree and particularly Dr Nick Scott to be an exceptional service provider and very professional. Yes, I have had to wait for periods after I was scheduled to see Nick but I also understand that medical opinions and responses can't be put in a specific time period. I appreciate the fact that they spend the time with me that I need, not necessarily the time that was allocated, in order to better respond to my particular needs.
Always got a smile for clients. Very efficient staff and can nearly always answer query's.