100 Gladstone St, Fyshwick ACT 2609, Australia

Heating Contractor, Air Conditioning Contractor, Air Conditioning Repair Service, Furnace Repair Service, Banner Store, Furnace Parts Supplier, Furnace Store, Heating Equipment Supplier, Solar Energy Equipment Supplier, Water Works Equipment Supplier

(02) 6280 0994

Open Hours

Monday 8:30 AM – 5:00 PM
Tuesday 8:30 AM – 5:00 PM
Wednesday 8:30 AM – 5:00 PM
Thursday 8:30 AM – 5:00 PM
Friday 8:30 AM – 5:00 PM
Saturday 9:00 AM – 12:00 PM
Sunday Closed

Driving Directions

ActewAGL Energy Shop

About the business

Heating and Cooling Services in Canberra | ActewAGL Energy Shop

ActewAGL Energy Shop offers a range of heating & cooling services in Canberra, including natural gas, electric & solar hot water systems.

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Lauren Smith
Many thanks to Tom at the energy shop for arranging a new hot water system for me! Tom was extremely helpful and arranged for the system to be installed quickly.
lol these guys... They don't care about customers at all. They are a private company, using the ActewAGL brand. Because of this, they get so much business they have no need to customer service. I've experienced this personally today where the owner Tom just hanged up on me because I said he wasn't very helpful. Opinions differ so that's fine but to hang up on a customer because they said he was unhelpful? Imagine how he will deal with a customer who has issues with something his company installed. Avoid at all cost! A formal complain has been lodged with ActewAGL about this company so let's see what is done about it. Be warned!
Mark Knowles
Great place for all gas items. Good service too
Zac Morris
Tried to receive a quote for aircon for one the properties we manage. Took two weeks to come out and quote. Did a quote on a Thursday morning. Didn't send the quote through Thursday, was told he took a half-day on Friday and didn't send the quote, nothing over the weekend, called Monday and was told he was taking a half day but would send it through Tuesday "first thing" at midday when he gets in. Sends it to the wrong email address. Call on Wednesday to get it sent through to the right email address. Quote is only for one option out of the three we requested. The quote is not itemised. Told they won't quote on only split systems as they won't cool the whole home (the owner is going to install two split systems regardless, and yes we know that not every area of the house will be cool); they won't even entertain the idea. I'm told they can't give me the number of the bloke who did the quote, and that he won't give it to me either (confidentiality). I'm told that he can give me a call the next day at midday when he's back in the office, but no mobile contact, can only contact him for a couple hours during the day and that's if he's not taking a half-day. Feels like they are actively trying not to get work, absolute waste of time.
Mcnamee Property
Tom and his team are great their customer service is amazing would highly recommend them they install quickly and get to jobs in a fast and professional manner

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