About the business
Locksmiths & Safes - Alert Locksmiths | Lane Cove, Sydney
Prompt & personalised locksmiths, safes & security services on Sydney's North Shore for over 30 years. We offer rapid response emergency locksmithing and also have a fully stocked retail showroom in Lane Cove.
I needed to organise window child safety locks for our five villas in Drummoyne, to comply with the new regulations.
I started off by contacting a local locksmith for a quote. They sent out a representative, who, when I asked her if she had a tape measure to check compliance heights, said "Im just here to count windows". I pointed out to her that we had two ground floor units and many windows that did not require child locks. I had studied the regulations and knew what I was talking about.
"I'm just here to count windows" was the reply. She said that "the office works out which windows needed locks". I asked how they would know how many were needed if she didn't provide height measurements. "Im just here to count windows" was the reply. And on it went.....
To cut a long story short, the penny finally dropped....... they were clearly in the business of fitting child locks onto every window, necessary or not. Bye bye to that locksmith. I should have checked Google ratings and comments first, many were not pretty at three and a half stars.
Our Strata Manager put me into contact with Vince at Alert Locksmiths. He asked me how many windows required locks, I gave him an estimate, he quoted a price per lock and he made an installer available the very next day, who verified my count and compliance and fitted only the locks that were required. The installer, Claude and his partner were courteous, tidy and professional in every respect.
I cannot speak highly enough of Alert Locksmiths.
Finally, a professional and friendly locksmith with a work ethic that sits well above every other locksmith I've dealt with.
I had the pleasure of dealing with Vince today when I got my replacement motorcycle keys cut. I had already obtained the key code from the manufacturer so half the battle was won - I just needed to find someone who would actually take the job.
I contacted Alert Locks and Security and spoke with Vince about my dilemma. He quickly got back to me with a confirmation that he had blanks and was able to do the job. What stood out most was his professionalism, willingness to help, courtesy and humility in accepting such a small job. I tried 4 other locksmiths in the local area - all of which provided sub-par service and didn't really seem to want my business.
For anyone in need of locks or keys and especially if you live in the Lane Cove area, please do yourself a favour and travel the extra 5 minutes to visit the team at Alert Locks and Security - I assure you the service provided will be worth it!
For as long as I live in the area, the only place I will go to from now on is Alert Locks and Security. Vince - you're a champion and deserve all the recognition you can get. I really appreciate the service you provided and can't thank you enough.
Exceptionally quick, courteous, comprehensive service. Extremely impressed! Thank you. We will keep you in mind for any future mishaps! :)
Professional, courteous, did a great job and competitively priced. Will use Alert going forward and recommend them as well. Thanks again!
Stephen O' Sullivan
Very quick to respond and easy to deal with. As an real estate agent I often have the need to contact alert locksmiths and they are all great people and get he job done no fuss. Frank is a top guy!