They were excellent. It was no trouble to explain the irrigation plan and how to set it up.
I have automated my watering system and needed to expand it. Have been going to Bunnings for far too long. Decided to try The Irrigation Shop. Like a bright shining light. Service and advice superb. Looks like we need Bunnings just to make these guys look so much better.
I was given a loan pump to use while my pump was being repaired, because it needed to be sent away due to The Irrigation Shop not knowing how to fix the pump. Once I received my new pump and returned the loan pump, I received a very aggressive and hostile phone call from the owner accusing me of stealing parts off the loan pump to switch with my refurbished pump. After I investigated these allegations, I found the serial numbers of my new pump all matched and that The Irrigation Shop staff didn't even know how to find the serial number on the LCD control screen. I am absolutely disgusted with The Irrigation Shop's customer service. I didn't even get an apology, just hung up on twice. I have been a loyal customer for over 4 years, but will no longer be using The Irrigation Shop.
Glen Vikki Martin
Phoned for some advice re: my dead pool pump. Then took it in for them to have a look, they did some checks and confirmed the pump was dead and gave advice on various other things for my pool set up, etc. They were most helpful and didn't cost a cent, but good free advice, thank you.
Chase was very helpful & patient to explain how the irrig. system worked.