Accom Townsville

Moved into a two bedrooms unit at Morehead by Accom Townsville. Master bedroom toilet couldn't be flushed. Apparently whoever cleaned it prior to that knew the condition but did nothing. Floor drain hole was a bit stinky, broken fly screen unfixed, old sticky dropping and feather stuck to shower window. Dusty bedframe, bedside tables, dinning chairs, ceiling fans, dudty drawers and etc. After first complaint Accom arranged a cleaning. But the cleaning was poorly done, the dust simply shifted from one part to the other parts. Cleaner only went over what was pointed out, and left others such as study desk, chair, cabinet tops, and even lower shelves of bedside tables untouched! Worse still, cooker was dusty with gecko droppings found inside. Kitchen cabinets and drawers too cluttered, and some drawers were full of owner's junk, which to any standard was not fit for renting out. cockroaches were found twice inside the rooms. List of defects was shocking to any holiday renter. These are only partial defects, and Accom said the toilet and cleanliness was to its standard! Frankly I have never expected this substandard unit would make it to the holiday rental market. Accom need to do better in vetting the condition prior to renting out. Worst is in the fine print where very little money was refunded by moving out due to these very very substandard conditions. I wonder if office of fair trade would be interested in my case since I have all the email correspondence and photographs as evidence.

Really enjoyed the service I received from Accom. I will definitely be staying again.

Paid a 300 dollar deposit than cancelled within 25 days of staying only to be told the deposit is now non refundable kind of poor if you ask me

Excellent service and great unit. Thanks.