Pet Industry Association of Australia Ltd

Unfortunately my two dogs became very sick with kennel cough under the care of Meadowmist. I completely understand that kennel cough is very common, however I have had my labradors for over 11 years and we have been so lucky that they have always had perfect health!. What frustrated me most about Kelly the manager was the fact that she pretty much accused me of my dogs getting kennel cough in my back yard and spreading it at meadowmist. My dogs were perfectly healthy when I gave them to meadowmist for 8 days. My issue is not that my dogs got sick but rather her super defensive attitude. Kelly was nothing but rude and even mentioned that she doesn't immunise her own children!!!! We were having a conversation about my dogs. At no stage did she even ask how my dogs were. I had another booking with them for December 2017 and cancelled. It was my expectation that meadowmist do something in the form of a small compensation and apologise. All I did was basically ring up to report that my dogs contracted cough kennel on their stay from the 11.7.17-17.8.17.

There was no information on their website that would help with avoiding the purchase of a puppy from a puppy farm. I would have thought that that was one of their main purposes.